Annex 3
Audit and Governance Committee – Corporate Governance performance report
|
2022 – 2023 year total |
2023 – 2024 year total |
Quarter 1 – April to June 2024 |
|
|
Total FOI/EIR requests received |
1291 |
1640 |
429 |
|
Total FOI/EIR requests closed within statutory timescale |
1054 |
1358 |
372 |
|
Total FOI/EIR requests closed outside statutory timescale |
179 |
168 |
9 |
|
Total % FOI/EIR requests answered within statutory timescale |
86% |
89% |
98% |
|
Total % FOI/EIR requests answered outside statutory timescale |
14% |
11% |
2% |
|
Total SAR requests received |
132 |
175 |
48 |
|
Total SAR requests closed within statutory timescale |
85 |
126 |
22 |
|
Total SAR requests closed outside statutory timescale |
39 |
26 |
2 |
|
Total % SAR requests answered within statutory timescale |
64% |
72% |
46% |
|
Total % SAR requests answered outside statutory timescale |
30% |
15% |
4% |
Annex 3
|
Data |
2022 – 2023 year total |
2023 – 2024 year total |
Quarter 1 – April to June 2024 |
|
Other requests for information types received |
478 |
378 |
111 |
|
Rights of Individuals requests received |
48 |
27 |
6 |
|
ICO cases received |
8 |
8 |
1 |
|
Number of comments received |
773 |
692 |
70 |
|
Number of compliments received |
279 |
256 |
98 |
|
Number of concerns received |
3 |
1 |
0 |
|
Number of “corporate” complaints received |
1866 |
1310 |
278 |
|
Number of childrens social care complaints received |
49 |
37 |
8 |
|
Number of adults social care complaints received |
37 |
43 |
1 |
|
Number of LGSCO cases received |
33 |
15 |
3 |
|
Number of HOS cases received |
1 |
7 |
2 |
Annex 3
The following figures are additional to last report following comments and feedback from Audit and Governance
|
Data |
2022 – 2023 year total |
2023 – 2024 year total |
Quarter 1 – April to June 2024 |
|
|
Number of FOI reviews received |
27 |
47 |
4 |
|
|
Number of EIR reviews received |
19 |
21 |
6 |
|
|
Total % FOI reviews answered within statutory timescale |
92% |
95% |
100% |
|
|
Total % EIR requests answered within statutory timescale |
94% |
100% |
80% |
|
|
% of Rights of Individuals responded to 'In Time' |
77% |
73% |
0% |
|
|
% of Requests for Information responded to 'In Time' |
99% |
97% |
88% |
|
|
% of ICO cases responded to 'In Time' |
75% |
86% |
100% |
|
|
Total number of FOI Requests which are incomplete ("no response sent" or "ongoing") |
- |
54 |
29 |
|
|
Number of FOI Requests which are incomplete ("no response sent" or "ongoing") > 30 days |
- |
10 |
5 |
|
|
% of Comments responded to 'In Time' |
73% |
78% |
100% |
|
|
% of “corporate” Complaints responded to 'In Time' |
95% |
86% |
52% |
|
|
% of Compliments responded to 'In Time' |
100% |
100% |
0% |
|
|
% of Concerns responded to 'In Time' |
0% |
0% |
0% |
|
Annex 3
|
Data |
2022 – 2023 year total |
2023 – 2024 year total |
Quarter 1 – April to June 2024 |
||
|
% of Adult Complaints responded to 'In Time' |
56% |
54% |
0% |
||
|
% of Child Complaints responded to 'In Time' |
72% |
67% |
33% |
||
|
% of LGSCO cases responded to 'In Time' |
82% |
67% |
0% |
||
|
% of Housing Ombudsman cases responded to 'In Time' |
100% |
50% |
0% |
||
*For information - where the figures appear to not add up to the totals, this is due to
· responses that are still outstanding either due to the statutory timescales for responding being outside of the reporting period or an appropriate extension has been applied and that has not yet been reached
· where it is not yet possible to do the calculations as there are cases that have not yet reached either their response or extension deadlines.